Service Charter Student Support Centre (SSC)

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Student Support Centre (SSC)

Service Charter

Download Service List of Services in PDF.

MISSION

The mission of the Centre of Support to the Student is to offer a specific attention to the students of the University of Alicante that, by personal circumstances, familiar  or  partner-economic, can  be    in situation  of disadvantage  or  see  affected  his  academic  performance, with the end to guarantee his full university participation, following the principles of equality of  opportunities and universal accessibility and by means of the development of programs of integration, advice and sensitisation headed to the university community.

three boys rest on the lawn of the campus
three girls on the lawn
Pc magnified with ZoomText screen

SERVICES

I.  Program    of Support  to  Students with Disability

• Diffusion between professors and students of the last course of secondary education of the resources that offers the Centre of Support to the Student.
• Advice in coordination with the Secretariat of Access of the UA, in the necessary adaptations to realise the proof of Selectivity.
• Cooperation with the Service of Infomatrícula, establishing  in    the Centre    of Support  to the  Student  a point    of matrícula  for  the  cases  that  require  a specific advice in said process, to the time that analyse the organisational appearances and of necessary adaptation.
• Collaboration  with    the Service  of  Mobility,  establishing  organisational  protocols  for  the  sending  and the  reception  of  students  with  disability  in  the EEES.
• Contact  with all the students  autodeclarados with  disability  that  participate  in    the program  of support.
• Advice and personalised support:

·   To the  alumnado  on  the  resources  that  offers  them  the University and the external of field comunitario (foundations,  entities  asociativas,  city councils, autonomous communities…) from the start of his career until his labour exit.
·   To the professor on the adecuación of the educational methodology, the adaptation of materials, the system of evaluation  of  the  asignaturas  and  recommendations for the deal with the student.

• Development of an individual plan of support valuing with the student his personal needs and the specific resources of índole technical, material or personal that can need.
• Ergonomic and computer adaptation of places of study.
• Assessment of the demands of inclusion in the service of transport adapted of the UA.
• Sensitisation and training to the university community respecto the principles of universal accessibility and the circumstances that inciden in the subject of the disability.

• Programming  and  organisation  of  the  conjoint activities with the public and private entities of the Observatory of the Disability of the UA to know the real situation of the people with disability in our surroundings of face to improve his social participation and sensitise to the field comunitario on his implications.
• Management of the physical needs and of the communication detected by the alumnado in matter of universal accessibility in the university field, through the vicerrectorados and the corresponding services and advice in the adaptations.
• Development  with    the student  with  disability  of  a personalised  plan  of  research  of  employment  to optimise his process of insertion sociolaboral.
• Mediación  With  internal  and  external  entities  to  the UA  that  possess  specific  programs  of  support  to the employment for people with disability

2. Program of university social volunteering

• Catchment, adecuación, training and follow-up of the university volunteering in support to the alumnado with special needs.
• Support of volunteering in determinate personal needs of the alumnado with special needs (accompaniments, trascripción or recording of aim, location of books in libraries…)
• Promotion of attitudes solidarias between the university  with    the development  of  activities  of  meeting with    the participation  of the  alumnado  with  special needs and the volunteering.
• Organisation of events for the promotion of the culture of the gratuitousness and the solidarity between the alumnado.

3. Program of economic helps of emergency

• Preparation of a personalised plan of support in  the socioeconomic  situations  of  emergency  that include the attention to needs of índole material in the university field (canteen, transport, photocopies or impressions, books, material of papelería).
• Technical advice in social resources interns or external to the University.
• Tramitación Of the applications and process of adjudication of the helps of emergency.
• Orientation and follow-up of the alumnado that participates in the program to contemplate possible opportunities of employment, access to scholarships…
• Advice informed to the Negotiated of Scholarships and attention of the cases derived by this service.

4. Program of psychological advice and psicoeducativo

• Information  and  individual  psychological  advice related with personal problems.
• Advice individualizado in problems related with the study.
• Vocational advice.

• Realisation of workshops for the improvement of the performance and for the afrontamiento of examinations.
• Advice in didactic adaptations of students with disability.

5. Program of advice sexológico

• Information and advice on appearances related with the sexuality in general.
• Individual sexual therapy and of couple.
• Training to the university community in appearances related with the sexuality in general.

 

OUR COMMITMENTS OF QUALITY

 

INDICATORS FOR THE FOLLOW-UP

•     Percentage of interviews realised in a no upper term to fifteen days.
•     Number of formative activities or of sensitisation realised during the academic course: workshops, seminars…
•     Percentage  of  demands  of  volunteering  that  have been attended in an equal or inferior term to a month.
•     Percentage  of  demands  of  help    of emergency attended in the first interview.
•     Percentage of resolution of the helps of emergency in a no upper term to twenty days.
•     Percentage of applications attended of the Negotiated of Scholarships.
•     Index of satisfaction of the users, collected through surveys

YOUR RIGHTS

•     Guarantee the confidentiality of the information received.
•     Professional attention and technical advice by means of previous appointment

FORMS OF COLLABORATION

You can collaborate to help us to improve:
• Contributing your complaints and suggestions on the operation of the Service in the email address and also through our page web.
• Contributing your opinions and suggestions in the interviews with the technicians, telephonically, electronic or postcard remitted to the distinguished direction in this Letter.
• Participating in the surveys of satisfaction with the service.

Directions and Telephones

University of Alicante
Centre of Support to the Student
Campus of Saint Vicente of the Raspeig


Apdo. Of posts 99 And-03080 Alicante


Tels.: 34 965 90 9402 -  34 965 90 3873
Fax: 34 965 90 9802

Email: cae@ua.es
http://web.ua.es/es/cae/

Schedule of attention the public
Of Monday to Friday of 9.00 to 14.00 h.
Afternoons: of Monday to Thursday, schedule to determine previous appointment

 Edition 1 December 2013